Warranty FAQs

 

* What is an Extended Warranty* (vehicle service agreement)?

Only manufacturers offer a "bumper-to-bumper" factory warranty, limited by time and/or miles. In most cases, the factory warranty will cover the repair or replacement of most vehicle components should they fail under normal operating conditions. In addition, some manufacturers offer a "power train" warranty that will, for a longer period, cover the failure of a limited number of parts that are lubricated by engine oil. Most Warranty carriers markets vehicle service agreements (commonly called "extended warranties") that provide exclusionary ( new car) coverage back 5 model years, and emulate the extended warranties offered by the original selling Dealer, at the time of your purchase. Comprehensive listed component coverage is also available for pre-owned autos and trucks back 20 years.

 

* Why do I need an Extended Service Agreement?

Approximately 33% of all vehicles experience a breakdown in a given year. Should this happen to you after the factory warranties expire, you have nothing to protect you from repair costs that can be in the thousands of dollars. More importantly, owners will frequently put off needed repairs until they can afford the cost of the repair. This delay often results in additional damage to the vehicle, and in some cases an increased repair bill, and often leading to an unsafe driving condition. The risk of component failure and associated repair costs increases with your vehicle's age and mileage. Our warranty company offers a variety of quality programs, comprehensive extended warranties that protect your budget against unexpected repair charges. Think of an extended warranty as a risk-management tool that ensures that repairs to your vehicle are performed when they are needed. All our warranties are transferable so your vehicle will be worth more when you sell it.

 

* What happens if I sell my vehicle?

Your car or truck will be worth hundreds, if not thousands more in perceived value when prospective buyers know that it protected with an extended service agreement. All programs purchased through the carriers are transferable to the new owner when you sell your vehicle. If you trade your vehicle to a dealer, you must cancel your warranty within 30 days, and receive a pro-rata refund of the unused portion. Refunds are determined by the greater of the days in force, or the miles driven, based on the term of the plan selected and the date coverage began. You will receive your refund in 30-45 days.

 

* How can I pay for my new Service Agreement?

The cost for most warranty plans can be included in the final price of the vehicle so that it can ben included in your financing. Other options include, cashiers checks, money orders, personal checks, or credit card.

 

* Will I be required to use a dealer or can I use my old faithful auto repair shop?

You can go to any certified ASE, ASA, or IATN repair facility in the continental U.S. and Canada. This can be your local trusted mechanic or the dealership, which ever makes you feel most comfortable. They call a toll free number, open up a claim file, get approval and complete your repairs. It is just that simple!

 

* I have a new car. Do I need an Extended Warranty?

All new vehicles come with a basic warranty (often referred to as bumper-to-bumper). Some vehicles also include a longer (very) limited powertrain warranty. Basic Warranty: This is the specific terms established by each manufacturer to repair vehicles for a specified mileage and/or time period. All factory installed parts are covered against defects and workmanship. This "bumper-to-bumper" warranty is always the most comprehensive. Powertrain Warranty: The portion that begins after the basic warranty expires. Typically, this covers only the engine and transmission. Many powertrain warranties are not transferable to new owners. Check your manufacturer warranty booklet for further details.